Store Policies

Effective November 27, 2020

 

Customer Satisfaction is important to us and we want to make sure that you are completely satisfied with your purchase. Prior to your purchase, please review our return, exchange, and refund policies below. 

 

In Store & Online Purchases

NO REFUNDS

Due to COVID-19 restrictions & concerns, our regular return/exchange policy is currently suspended. If there are any issues with your order or purchase, please contact us immediately (or within 2 days from your purchase) at hello@thenookja.com and we will try our best to review your concern and provide the best possible solution. 

Regular Exchange Policy Suspended due to COVID-19

NO REFUNDS

EXCHANGE/STORE CREDIT

Only with original receipt, within 2 days from purchase.

Item must be unworn, unopened, unaltered, and all tags attached.

The following purchases are final!!

Sale/Clearance Items

Pierced Earrings

Swimwear, Leggings, Hosiery & Undergarments

Cosmetics

Food Items

ONLINE ORDERS ONLY ELIGIBLE FOR ONLINE STORE CREDIT

Payment

ONLINE & IN-STORE PRICES VARY*

We currently accept:

Cash (JMD. We accept USD; however, rate is set by the boutique at time of purchase)

Credit/Debit Cards (Must have Visa or Mastercard Logo)

Local (Jamaica) Bank Transfer coming soon...
Our website displays prices in $USD and $JMD. All transactions are processed in $USD (we are not responsible for any bank charges incurred. Please check with your financial institution for possible fees).

We appreciate your business and we look forward to serving you again.

Thank you.

Buy Online, Pick Up In-store!

Once you place your order on www.thenookja.com, we will send you an email or text (if you provide a local phone number) to confirm that your Buy Online, Pick up in Store order has been received.

When your order has been filled, you will receive a "Ready for Pick Up" email or text with instructions for picking up your order (This is a separate email from your order confirmation). Our order processing typically takes 1-2 business days depending on what time your order is placed. We will hold your order at the boutique for 2 days. Items that are not picked up will be canceled and subject to a 10% restocking fee (the remainder after the fee is deducted will be returned to the payment method utilized). Please remember we are a small boutique and carry limited quantities of each item and occasionally we may sell out of an item. If your order cannot be filled in its entirety, we will continue to process your order and notify you of the out of stock item(s) via the email/phone number provided at checkout. 

For Pick up Orders, you need (1) Your order confirmation email or order number, (2) Valid government issued ID. For your protection, we will only release the order if the customer name on the the confirmation emails matches the name on the ID (if the pickup person is different, please specify in the notes during checkout). 

*We try our best to accurately display our current in-store $JMD price in each product description. Typographical errors do occur and in the event a product is mistakenly listed at an incorrect price or with incorrect specifications, The Nook Boutique reserves the right to refuse or cancel any orders placed for the product listed incorrectly. In no event shall The Nook boutique be obligated to provide the merchandise at the incorrect price. Please see more information in our "Terms & Privacy" section below. 

Terms & Privacy

Terms of Use 

TERMS OF USE 

This website, located at www.thenookja.com or any of our affiliated sites (collectively, the "Site"), is provided by The Nook Boutique, accessing this Site ("you," "your"). 

*You Agree to These Terms by Using This Site 
Your access to, and use of, this Site is subject to the following Terms of Use and all applicable laws and regulations. By accessing and using the Site, you accept, without limitation or qualification, these Terms of Use. The Nook Boutique may, at any time and without notice, modify these Terms of Use by revising them on the Site. Your continued use of the Site constitutes your acceptance of any such revisions. You should therefore visit this page periodically to review the current Terms of Use. You cannot modify these Terms of Use. If you do not agree and accept, without limitation or qualification these Terms of Use, you must cease your use and leave the site immediately. 

*Permitted Use of the Site 
The information and materials on this Site are provided for general informational purposes. You may use this site solely for the purpose of learning about and/or purchasing The Nook Boutique products. You may not use, reproduce, or distribute the text, graphics, or any other content on this Site for any other purpose. This site is not directed at children and you may not use this site if you are under the age of 13. 

Notice/Electronic Communications 
When you visit this Site, send emails to The Nook Boutique, or when we post notices on our site or services or communicate with you via email, you are communicating with us electronically. This section informs you of your rights when receiving electronic communications from us. By accessing and using the Site, you consent to receive communications from us electronically. You agree that all notices, disclosures, agreements, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Your consent to receive communications and do business electronically, and our agreement to do so, applies to all of your interactions and transactions with The Nook Boutique. 
We may also use your email address to send you messages, such as features of our service, newsletters, and email messages about our products, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these types of communications from us, you may select the unsubscribe link which is present in each email. You may also opt out by sending us an email to hello@thenookja.com 
We ask that you please keep us informed of any changes in your email address so you may continue to receive our communications. 


*Privacy 
The Nook Boutique's Privacy Policy is incorporated and made part of these Terms of Use. You hereby agree to such Privacy Policy. Any personal data (for example, your name, address, telephone number or email address) you transmit to the Site by electronic mail or otherwise will be used by The Nook Boutique in accordance with the Privacy Policy. Any other communication or material you transmit to the Site, such as questions, comments, suggestions, or the like, will be treated as non-confidential and non-proprietary. We encourage you to read our Privacy Policy for more details. 

*Typographical Errors; Colors 
In the event that a product is mistakenly listed at an incorrect price or with incorrect specifications, The Nook Boutique reserves the right to refuse or cancel any orders placed for product listed incorrectly, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, The Nook Boutique shall issue a credit to your credit card account in the amount of the incorrect price charged. In no event shall The Nook Boutique be obligated to provide you the merchandise at the incorrect price. 
The colors shown on the Site may be influenced by the settings of your computer or your monitor. Accordingly, The Nook Boutique makes no guarantees that any actual colors of products or features will be true or accurate. 

*Disclaimer - Warranty 
THIS SITE, ITS CONTENT, AND THE MATERIALS AND PRODUCTS ON THIS SITE ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE NOOK BOUTIQUE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. 
The Nook Boutique does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that the defects will be corrected, or that this Site or the server that makes the Site available are free of viruses or other harmful components. The Nook Boutique does not make any warranties or representations regarding the use of the materials in this Site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. 

*Indemnification 
You agree to indemnify, defend, and hold harmless The Nook Boutique, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you or any other person accessing the Site using your Internet account. 

*Limitations of Liability 
YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER THE NOOK BOUTIQUE, NOR ANY OF ITS SUBSIDIARIES, AFFILIATES, OFFICERS, OR DIRECTORS, NOR ANY OF ITS AGENTS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE OR ITS CONTENT, ARE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. 

*Intellectual Property 
Unless otherwise noted, the design of the Site, the Site as a whole, and materials that are part of the Site (collectively, 'Contents') are copyrights, trademarks, or other intellectual property owned, controlled, or licensed by The Nook Boutique. The Contents, including its trademarks such as The Nook Boutique and The Little Shop You'll Love, and The Nook Boutique logo, may not be used by you for any commercial purpose without The Nook Boutique’s written consent. 
You agree not to change or delete any proprietary notices from materials printed or downloaded from the Site. 

*Disclaimer 
Any reference to brand names, ‘designer inspired’ or 'celebrity inspired' are made strictly for comparison of style purposes only. Any items sold by The Nook Boutique as ‘designer inspired’ or 'celebrity inspired' are not affiliated with any brands mentioned. We do not represent them as exact copies or originals. 

This Site does not own copyright for trend images and photos, presented here. The photos and information contained on this Site are submitted by our customers and/or believed to be public domain, and are published here for fashion purposes only. 

This Site in no way wishes to infringe on anyone's copyright. It is our policy to make every effort to respect the copyrights of outside parties. Where available, information about the photographer, copyright holder(s), and ways to purchase the original product will be displayed. If you believe that your copyright has been misused, please email us at hello@thenookja.com and we will remove the picture(s) as soon as we receive your email. 

Please be as detailed as possible when sending email, as to the picture number, the reasons why copyright has been violated, etc. Any copyright matter will be resolved immediately. 

*Privacy Policy 

Information We Collect & How We Use It  

TheNookja.com requests and collects personal information from customers when you make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer support team, or post other customer-generated content to this Site. These are currently the primary ways in which we gather information, however, we may also collect data via other channels in the future. The types of personal information we may collect from you can vary. It may include, but is not limited to, the following: 

Information You Provide to Us 

We receive and store any information you knowingly provide to us, such as: - Full name - Email address - Phone number - Shipping address - Billing information and payment details (such as billing address and other sensitive financial information, specifically for the purpose of completing your transaction) - record of your thenookja.com orders, purchase history, and shopping behavior and preferences -Other details that you may submit to us or that may be included in the information provided to us by third parties.  

Information Collected Automatically 

We use third-party website analytics tools (such as Google Analytics) that automatically collect non-personally identifiable information from your browser to our server logs whenever you interact with our Site. Such information includes, but is not limited to, IP address, pages viewed, site navigation patterns, details about the devices used to access the Internet and our Site, and geo-location tracking information. It is obtained by automated means, such as cookies. “Cookies” are text files that are transferred to your computer’s hard drive as you navigate our Site and other sites. We use cookies to help us show advertisements on other websites likely to be more interesting to you; to compile aggregate data about site traffic and site interaction; and to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved site experiences and tools in the future. You may be able to adjust the preferences on your browser or device to change your device’s acceptance of cookies, but doing so may limit our ability to provide content tailored to you. We may collect and store non-personally identifiable usage information (including frequency and number of visitors to our Site). Such data is used only in aggregate form and in a manner that assures your anonymity. 

Email & Other Communications 

We may contact you via email or telephone to send you necessary order-related messages, such as order confirmation and shipment confirmation notices. We may also send you newsletters and additional email messages about our products, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these and other promotional communications from us, you may select the unsubscribe link which is present in each email. 

How We Use Your Information 

All of the personal information we collect from our customers is for the purpose of the reasoning described above, as well as: - processing, verifying, validating, and completing your transaction - providing requested customer support - record keeping of your purchase history - enabling communication via our Site and social networks - managing your participation in contests and promotions - sending email as appropriate.

Under 13? 
thenookja.com is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to thenookja.com. We will immediately delete any personal information from a person under the age of 13 if we discover that we have collected such information from a person under the age of 13 without verification of parental consent. If you believe we may have collected information from a person under the age of 13, please contact us immediately at hello@thenookja.com so we can rectify. 

Information Sharing  
thenookja.com does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. We share your personal information with unaffiliated third parties only as described below: 
Payment, Shipping, Referral, & Other Programs 
We use a third party payment processor and a third party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. 

Legal Disclosure 
We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as thenookja.com, in our sole and absolute discretion, deems necessary and appropriate. 

Links to Third Party Websites 
This Site may contain links to other websites. Thenookja.com takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information. 

User-Generated Content & Information Disclosure 
Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, on social media pages, in connection with contests and promotions, and on the The Nook Boutique social media pages...Facebook, Twitter, etc.) becomes publicly available, and can be read, collected, and used by other members of this forum to send you unsolicited messages. Thenookja.com is not responsible for the personal information users select to disclose in these forums. 

How We Protect Your Information 
Thenookjs.com utilizes some of the technology available today for Internet security purposes through our current webhost. We currently utilize PayPal to process your payment. PayPal uses the latest technology and procedures to protect the security of your transactions. Please visit their data and encryption page to answer questions about their industry-leading protection policies. We want you to order with confidence! 

**Privacy Policy Updates  
The Nook Boutique may, at any time and without notice, modify and update this Privacy Policy by revising it on the Site. Your continued use of the Site constitutes your acceptance of any such revisions. You should therefore visit this page periodically to review the current Privacy Policy. 
Last updated September 2020. 

*Questions and feedback We welcome your questions, comments, and concerns about this Site. Please send us any and all feedback pertaining to this Site to hello@thenookja.com 

© The Nook Boutique. All rights reserved.

75 Hope Road, Kingston, Jamaica W.I
(Located inside of "Roxanne" hair salon)

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©2020 by The Nook Boutique, by Pimento Berry, LLC